Operations Supervisor needed by a Payment Terminal Service Provider in Lagos

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A payment terminal service provider is currently in need of an Operations Supervisor

Location: Lagos

Experience: 6 years and above at Supervisory Position

Qualification: B.Sc. in relevant discipline

IT Skills:MS Excel/Word, Powerpoint

Industry:Telecom/Gaming/Payment Terminal Service Providers(PTSP)/IT services

Job Description:

                   • Configuration and deployment of company android POS devices

• Installation/Upgrade of our device system and applications.

• Providing technical expertise and support to merchants on malfunctioning devices.

• Providing support and maintenance for devices deployed to clients on the company platform

• Organizing regular training sessions for agents and junior operations staff on the recommended use of company platform and terminal

• Reviewing agent credentials and ensuring consistence with company policy 

• Providing regular feedback to technical partners on the Company platform

• Managing the training and customer service unit.

• Managing key client relationships with vendors and banks 

• Monitoring and reviewing device activity 

• Managing and  actively responding to all agent operational issues 

• Liaising with the sales department on all agent operational issues

• Testing and quality control check of new devices delivered to the company

• Preparation of Target vs Achievement reports- Daily/Weekly/Monthly

• Supporting  large geographical agent locations

• Large team Management

Requirement:

• Proven work experience in a similar role.

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

• Excellent computer proficiency (Google & MS Office ‑Word, Excel, PowerPoint)

• Must be able to work towards meeting deadlines, while maintaining a positive attitude and providing exemplary customer service

• Effective time management for work flow and delivery of results within parameters of instructions given, prescribed routines, and standard accepted practices

• B.Sc. in relevant disciplines (minimum of 2.1/ upper-credit)

Qualified candidates should send their CVs  to info@deecla.com.ng