A Financial Technology company is looking for Training and Career Development Executive officer

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Job Title:        Training and Career Development Executive

Experience:    Minimum of 7 years

Location: Lagos

Job Type: Full Time

Job Level:      Management Level 

JOB SUMMARY:

Our client, in the Fintech industry seek to hire a competent training and career development executive officer. the ideal candidate will work directly with the head of human capital management, the training and career development executive will provide support in career and learning development of employees to build the right skills and competencies needed in the organization to meet its strategic goals.

JOB DESCRIPTION:

• Identify staff training and development needs using different means including job analysis, staff appraisals and consultation with staff and line managers 

• Design and deliver effective induction training and monitor the development of trainees 

• Design and coordinate training programs 

• Produce training materials for in-house courses, including e-learning where suitable ∙ Regularly evaluate the results and effectiveness of training and career development programs and report to managers and Head, HR. 

• Evaluate and arrange external training for specialized programs 

• Develop training appraisal schemes to match company goals 

• Revise training programs to meet company changes or statutory requirements. ∙ Ensure training is cost-effective and within budget. 

• Review learning methods and keep up to date with developments in e-learning and new methodologies. 

• Design develop and leads the implementation of the career development strategy ∙

• Align the career development strategy with the business strategy and HR Strategy of the organization. 

• Set the basic schedule of career development activities during each year ∙ 

• Lead and manage the progress of different development programs for specific groups of employees and talents 

• Promote development programs in the organization 

• Design and implement different training assessment tools 

• Build functional relationships with senior managers 

• Promote strategic organization-wide projects focused on the development of talents, high potentials, and young leaders 

• Act as the influencing member of the HR Team 

• Provide supports to HR team on employee engagement activities 

• Perform other duties as assigned. 

JOB QUALIFICATION AND REQUIREMENTS:

• B.Sc. in Human Resources Management or related field. University degree in Management, Business Administration or other related fields

• At least 7 years of experience in human resource management with special emphasis on training and career development 

• Experience in talent management training and development or similar fields. ∙ Ability to relate to staff at all levels 

• Excellent spoken and written communication skills 

• Strong Analytical skills 

• Strong planning and organizing skills. 

• Excellent presentation or facilitation skills 

• Sound initiative and creativity 

• Commitment to developing own personal development of skills and knowledge

SALARY: 3,500,000M to 5,000,000M per annum

IF YOU ARE QUALIFIED, please send your CV to feyisola@deecla.com.ng, olamide@deecla.com.ng or info@deecla.com.ng

For future opportunities like this, please follow our page

at https://www.linkedin.com/company/deecla-service-limited

Customer Service Officer Needed in a Storage Company

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Job Title: Customer service officer 

Experience: Minimum of 4 years

Location: Victoria Island, Lagos

Job Type: Full Time

JOB SUMMARY: 

Our Client in the storage industry is looking to hire a Customer service Officer who will be responsible for handling of incoming telephone calls. He/she will be taxed to interact with customers who prefers to contact the company through the Internet (e-mails), text messages, or other electronic medium. Whenever a customer or client calls, the agent puts up information related to the customer or client on the computer screen so as to enable easy reference to sales or service records.

 

JOB DESCRIPTION: 

• Responsible for managing a whole lot of incoming and outgoing calls in the organization

• Build long-lasting relationships with customers

• Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank

• Make use of available opportunity to sell or advertise products to customers

• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues

• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems

JOB QUALIFICATION AND REQUIREMENTS:

• Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers

• Must have good interpersonal skills to enable an easy flow with customers at all times

• Must be able to multitask and manage time properly and effectively

• Must be able to adapt to different situations and individuals

• Ability to prioritize in the face of multiple tasks or assignments

• Ability to work as part of a team if need be

• Ability to work with little or no supervision

• Must be self-driven at all times

• Must have good knowledge of customer relationship or customer service practices

• Must have good data entry and typing abilities

• A higher degree would be of great advantage

• At least 4 years of work experience in a call center environment.

 

SALARY: 100,000 Per Month

 

IF YOU ARE QUALIFIED, please send your CV to Pelumi@deecla.com.ng, Olamide@deecla.com.ng and  info@deecla.com.ng

For future opportunities like this, please follow our page at https://www.linkedin.com/company/deecla-service-limited